Privacy Policy

At Kango Travel, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us when you visit our website (Kangotravel.com) or use our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information from you when you interact with our website or use our services. The types of information we collect include:

1.1 Personal Information

Personal information refers to any data that identifies or could be used to identify you. We collect this information when you:

  • Make a booking or purchase a product (e.g., your name, email address, phone number, and payment details).
  • Create an account or subscribe to our newsletter.
  • Contact our customer support team (e.g., email address and message content).

1.2 Non-Personal Information

We also collect non-personal information, such as:

  • IP address.
  • Browser type and version.
  • Pages viewed and time spent on the site.
  • Device type (mobile or desktop).
  • Geographic location.

This information helps us improve the user experience and optimize our services.

2. How We Use Your Information

Kango Travel uses your information for the following purposes:

2.1 Providing Services

  • Processing your bookings and purchases.
  • Communicating with you regarding your bookings, including confirmations, updates, and customer support.
  • Personalizing your experience on our website, such as offering relevant products and tours based on your preferences.

2.2 Marketing and Communications

  • Sending promotional offers, discounts, and updates about our products and services.
  • You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in our emails.

2.3 Improving Our Website and Services

  • Analyzing how our customers use the website to enhance the functionality and content.
  • Troubleshooting technical issues and improving user experience.

3. How We Share Your Information

Kango Travel does not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers that assist us in:

  • Processing payments (e.g., payment gateways).
  • Delivering tickets or services.
  • Sending email communications.

These third-party providers only access your information as necessary to perform their specific tasks, and they are required to keep your data secure.

3.2 Legal Requirements

We may disclose your personal information if required by law or if we believe it is necessary to:

  • Comply with legal obligations.
  • Protect and defend our rights or property.
  • Prevent fraud or other illegal activities.

3.3 Business Transfers

If Kango Travel undergoes a business transaction, such as a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you of such a transfer and ensure your personal information remains protected.

4. Data Security

We take the protection of your data seriously and have implemented appropriate technical and organizational measures to safeguard your personal information from unauthorized access, loss, or misuse. These measures include:

  • Secure payment processing systems.
  • Data encryption.
  • Restricted access to personal information within our organization.

While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Kango Travel uses cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files that are stored on your device and help us:

  • Remember your preferences and login details.
  • Track your browsing behavior to provide you with personalized content and offers.
  • Analyze website performance and visitor activity.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of the website.

6. Your Data Protection Rights

As a user, you have certain rights regarding the personal data we collect about you:

6.1 Access

You have the right to request a copy of the personal information we hold about you.

6.2 Correction

If any information we hold about you is inaccurate or incomplete, you can request that we correct it.

6.3 Deletion

You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

6.4 Objection

You can object to the processing of your data for marketing purposes. You can opt out of marketing communications at any time.

6.5 Data Portability

You can request that we transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at Contact@kangotravel.com.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your personal data is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

As a London-based company selling products internationally, we may transfer your personal data to countries outside the UK and the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Kango Travel’s services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will delete it promptly.

10. Changes to This Privacy Policy

Kango Travel reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy regularly to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: Contact@kangotravel.com
Mail: Kango Travel, London, United Kingdom.

Thank you for trusting Kango Travel with your personal information. We are committed to protecting your privacy and providing you with a secure and enjoyable experience.