Refunds and Returns

At Kango Travel, we strive to provide our customers with convenient and enjoyable experiences when purchasing tickets for tours, attractions, and transportation. However, as a reseller of tickets, our refund and return policies are governed by the terms set by the ticket providers and organizers. This policy outlines how refunds and returns are handled based on the specific conditions set by third-party providers.

1. General Refund and Return Policy

All refunds and returns for tickets purchased through Kango Travel are subject to the individual policies of the ticket providers and organizers. As we are not the primary service provider, we rely on their specific terms regarding cancellations, changes, and refunds.

2. Ticket Provider Policies

Each ticket provider or organizer has their own refund and cancellation policies, which will be communicated to you at the time of purchase. It is important to review the specific terms for your booking carefully as they may include:

  • Non-Refundable Tickets: Some tickets may be non-refundable once purchased, particularly for special events or discounted tickets.
  • Refundable Tickets: Some tickets may allow refunds, but only if cancelled within a specified period prior to the scheduled date (e.g., 24 hours or 48 hours before the tour or event).
  • Partial Refunds: Certain providers may offer partial refunds in cases of last-minute cancellations or changes.

3. Cancellations by the Provider or Organizer

If a ticket provider or organizer cancels an event or service (e.g., a tour, attraction, or transportation), you will typically be eligible for a full refund or an alternative option, such as rebooking or receiving a credit. Kango Travel will assist you in processing any refunds or rescheduling requests in such situations.

4. Cancellations by the Customer

4.1 Refund Eligibility

If you need to cancel a booking, your eligibility for a refund will depend on the specific terms of the ticket provider. Some key factors that may affect your refund eligibility include:

  • The type of ticket or service purchased.
  • The notice period before the scheduled event or service.
  • Whether the ticket is refundable or non-refundable.

We recommend contacting Kango Travel as soon as possible if you need to cancel your booking, so we can assist you in reviewing the ticket provider’s cancellation policy.

4.2 How to Request a Refund

To request a refund or cancel a booking, please contact our customer service team at Contact@kangotravel.com with the following information:

  • Your booking reference number.
  • The name and date of the event or service.
  • The reason for the cancellation.

We will work with the ticket provider to process your request and will inform you of the outcome based on their policies.

5. Changes to Bookings

Some providers may allow changes to bookings, such as rescheduling to a different date or modifying the number of participants. Any changes will be subject to availability and the terms set by the ticket provider. Additional fees may apply for changes.

If you wish to make changes to your booking, please contact us at Contact@kangotravel.com as early as possible, and we will do our best to accommodate your request in line with the ticket provider's policies.

6. Processing Refunds

Once a refund request has been approved by the ticket provider, we will process the refund as follows:

  • Refunds will be issued to the original payment method used at the time of booking.
  • Refund processing times may vary depending on your payment provider, but typically take 5-10 business days.

Please note that any additional bank fees or exchange rate differences may affect the final refund amount.

7. Non-Refundable Situations

Certain situations may result in non-refundable bookings, including but not limited to:

  • Failure to attend a scheduled tour or event (no-show).
  • Late cancellations beyond the provider's specified cancellation window.
  • Non-refundable tickets or services as outlined in the booking terms.

8. Contact Us for Assistance

If you have any questions or concerns about our refund and return policies, or if you need help with a specific booking, please reach out to our customer support team at:

Email: Contact@kangotravel.com
Mail: Kango Travel, London, United Kingdom.

We are here to assist you and will do our best to ensure a smooth and transparent process when dealing with refunds and returns.